Who we are
“RAK Structures (‘we’, ‘us’, or ‘our’) is a South African private company specialising in the design, manufacture and installation of custom and standard tensile, marquee and aluminium structure systems. We operate from Cape Town, Western Cape, South Africa.
When this Policy refers to “we”, “us”, or “our”, it means RAK Structures. When it refers to “you” or “your”, it means the individual using or accessing our website or submitting personal information to us via forms.
What data we collect
We may collect the following personal information from you:
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Name
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Email address
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Telephone or mobile number
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Company name (if applicable)
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Job title (if applicable)
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Information you include in your message when you contact us (via forms on our website)
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Website usage data (via cookies, analytics, and tracking technologies)
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Any other information you provide to us directly.
Why we collect your information
We collect and use your information for the following purposes:
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To respond to enquiries and provide quotations or information about our services.
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To provide you with service updates, project information or communications you have requested.
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To improve our website, user experience, marketing, client and project offerings.
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To comply with legal obligations and record-keeping requirements.
How we store and protect your data
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We store your personal information on secure servers and through providers who employ appropriate physical, technical and organisational safeguards.
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Access to your personal information is restricted to authorised employees and service providers who need access for the purposes described in this Policy.
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We use encryption, where appropriate, and we regularly review our security practices.
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Despite our efforts, no method of transmission or storage is completely secure; we cannot guarantee total security of your information.
Data sharing & third party tools
We may share your information with third-party service providers who support our business operations (for example hosting providers, email service providers, analytics or marketing tools). All such providers are subject to confidentiality and data protection requirements.
We use tools such as:
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Google Analytics (or similar) to measure and analyse website usage.
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WP Mail SMTP or equivalent for managing our email communications.
By providing your information to us, you consent to us using these tools (which may involve transferring personal data outside South Africa) in line with this Policy.
Cookies, tracking & your consent
Our website uses cookies and similar tracking technologies to understand how you use our site, to enhance your user experience, and to deliver relevant content. By continuing to use our website, you consent to these technologies. You can disable cookies in your browser settings if you prefer — note, however, that this may affect certain functionality or your experience of the site.
Your rights under POPIA
Under the Protection of Personal Information Act (POPIA), you have certain rights regarding your personal information:
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Right to access your personal information held by us.
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Right to request correction or deletion of inaccurate personal information.
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Right to object to or restrict certain processing of your personal information.
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Right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information is being mishandled.
To exercise any of these rights, please contact us using the details below.
How long we keep your data
We will retain your personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of linked sites. We encourage you to review the privacy policies of those sites.
Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and, where appropriate, notify you of major changes. Please check back periodically.
Contact us
If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact:
RAK Structures info@rakstructures.co.za
Address: Unit 3, 32 Station Road, Montague Gardens, 7441